*Please note:

• Shipping from China might cause tariffs (including accessories), please know well about your country's tariff policy. All the products Creality3D selling default FOB trading terms, the buyers will take responsibility on all kinds of tax in their country. Shipping from the local warehouse has no import tariffs required.
• Parts will ship from China or send from overseas warehouse, please  choose the warehouse in stock.
• All packages have specific tracking information.

• FREE SHIPPING DOES NOT INCLUDE YOUR COUNTRY'S IMPORT TAX, PLEASE CHECK BEFORE ORDERING!

• PLEASE DO NOT provide PO.BOX/Parcel central address, it will affect the shipping time, if you did, please contact us at service@creality3d.cn to change the address.

Warehouse	US	UK	AU	EU	CA	China Accessories
To	The United States ONLY	the United Kingdom ONLY	the Australia ONLY	Most EU Countries and North Ireland (UK)	the Canada ONLY	The United States |EU Countries| new Zealand | Singapore, etc
Ship Time（business days）	FREE ship from the United States 4-12	FREE ship from the United Kingdom 4-12	FREE ship from Australia  4-12	FREE ship from Belgium | Czech Republic  4-12	FREE ship from  Canada  4-12	FREE ship from China 5-14

FAQs about Orders/Deliveries /the COVID-19 virus

---

 

1. Whether global free shipping or not?

It is not global free shipping. Due to Express company's different charge standard in different countries, Free standard shipping is only available for part of the countries. We will charge for additional shipping cost when ship to remote country/area, or remote area fee will be charged by carrier.
 

2. Why do I need to pay for remote area fees?

Due to Express company (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote area based their standard. So we do not know whether your address is a remote area before we get your address information . Customers will need to pay for remote area fees if ship to remote area.
 

3. Why my order always does not have detailed tracking information? 

After you finished payment, we need 1-3 days to handle the order, then send it to Express company. Express company needs check and records, then arrange delivery . And due to the current control measures applied in global aimed at avoiding the diffusion of COVID-19 virus, shipments and track info may be delayed.Please understand.

 

4. What's the status of my order and delivery?

You can track your order and deliveries from Your Orders. Once your order has shipped, you can find tracking information in your order details. You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.

 

5. Can I change the address on my order?

 Customers can contact sale@creality3dofficial.com to change the delivery address before we ship out the order.