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It is working time from 8:30 to 18:00 Monday to Saturday GMT+8
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EMAIL
E-mail address: service@creality3d.cn

We would love to help you! Please give us 24 hours to respond. Please include as much information about your order which at least consists of the order number, picture or video of the wrong or broken parts, and white manufacture barcode attached on the printer base,  so that we can assist you more efficiently.
Please note that our customer representative response maybe will delay due to the holidays and weekends.

Company Address: 12 / f, Building 3, Jincheng garden, Dalang road, Longhua new district, Shenzhen, Guangdong