Get in Touch with Us
If you have any questions about your orders, product inquiries, or technical support, please feel free to reach out to our customer service team. We are always happy to help!
Company & Business Information
- Legal Company Name: Comgrow 3D Technology Co., Limited
- Store Identity: creality3dofficial.com (Officially Authorized Creality Store)
- Registered Address: UNIT 1307 BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KOWLOON, HONG KONG
- China Warehouse & Operations Address: Unit-1, Jincheng Garden, Dalang Road, Longhua New District, Room 10-12 Floor, Building 3, Shenzhen, Guangdong, China
Customer Support Contacts
- Order & Product Support: sale@creality3dofficial.com
- Business & Marketing Co-operation: market@creality3dofficial.com
- Comments & Complaints: service@creality3dofficial.com
- Customer Service Phone: +86 181 2478 8935
- Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (UTC+8)
Help Us Assist You Faster
When contacting customer service regarding order issues or technical support, please kindly include the following details in your message:
- Your Order Number
- A clear description along with photos/videos showing the issue
- The white manufacture barcode attached to the base of your printer