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Hi, If need the order help, Please include your order number, picture/video, about issue you
encountered, and white manufacture barcode attached on the printer base. We will reply to you within
2 days.
FAQS
Whether global free shipping or not?
It is not global free shipping .due to Express company's different charge standard in
different countries, so we provide part of country free shipping.
Why do I need to pay for remote area fees?
Due to Express company (DHL, FedEx, UPS, EMS, etc.) delimit different areas as remote
area based their standard. So we do not know whether your address is a remote area
before we get your address information . so, if your address is the remote area, need to
pay remote area fees.
Why my order does not have detailed tracking?
After you finished payment, we need 1-3 days to handle the order, then send it to
Express company. Express company needs check and records, then arrange delivery . And
due to the current control measures applied in global aimed at avoiding the diffusion of
COVID-19 virus, shipments and track info may be delayed.Please understand.
What's the status of my order and delivery?
You can track your order and deliveries from Your Orders. Once your order has shipped,
you can find tracking information in your order details. You will receive an e-mail
notifying you once your order has shipped. The email will include a unique parcel
tracking number. The status of your order can be reviewed by logging into "My Account".
Click on " My Order " to review your order status and/or obtain a tracking number.
Can I change the address on my order?
You can contact sale@creality3dofficial.com change the delivery address for your order until it ships.
What is your return policy?
Creality3D® Official Store provide the 1-YEAR warranty and 30 days return service. Learn more
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